The Consumer Focus Principles

The Consumer is at the centre of everything we do

• The relationship between Kaiāwhina and the consumer, and family/whānau is based on trust and transparency.
• Consumers are supported through systems that are enabling.
• Services support consumers and family/whānau to develop self-management skills.
• The Kaiāwhina workforce understands and recognises the impact of stigma and discrimination on the consumer(s) they work with, and their families and whānau, including self-stigma.
• Diversity and the cultural values and beliefs of consumers and their family and whānau are respected.